Frequently Asked Questions
We are a 100% Australian owned family company. Whilst we are based in South East Queensland, we provide products to customers the length and breadth of Australia. We like to think we excel at servicing regional areas!
Yes, we have recently acquired Premier Bearings, and have moved our stock into the same premises at 41 Allison St, Bowen Hills QLD 4006.
We’d still encourage you to call us on 07 3252 5566 so that we can check stock levels to make sure we can satisfy your order. Running all over town burns time and money, so remember we pride ourselves on shipping in a timely fashion, and by using Express Post options we can satisfy most deadlines.
- PayPal – PayPal has the benefit of being virtually instantaneous. You don’t even have to have an account to use PayPal – you can simply use your credit card.
- Credit Card – We can also accept credit card payments over our 1300 108 500 customer service line.
- Direct Debit – You can EFT directly to our Bank Account
St George Bank
Account: 485 757 140
Silkeborg Pty Ltd
Yes, we provide an Australian Tax Invoice with all purchases.
Most of our parcels are sent using one of Australia Post’s ‘tracked’ delivery options. With larger bulky items we select the best value option from a number of different couriers or transport companies. You have the option of using your own nominated transport company, on your own account. Just provide us the details. For more information see the ‘Shipping’ section on this website.
We try very hard to stock any product on this website for immediate dispatch. When we do get caught short, more often than not, we can get new stock here within 1-2 days. However special order items from overseas can take quite some time to be manufactured and shipped by sea. Our customer service team will keep you informed of progress or delays.
Not with the vast majority of products we stock. Occasionally some products can only be sold in pairs, or full boxes. If we are sourcing special order items for you, minimum order quantities may apply.
This will depend on the product you are purchasing and the quantity you are buying. If you purchase in bulk, we may be able to give you a better purchase price. Your idea of bulk and ours may vary a little, but we’ll try come up with a deal for you.
It’s a distinct possibility. We have extensive contacts within both the supplier and fabricator end of the market. Again, contact our customer service team and they’ll steer you towards someone that can help. Time frames for responses can vary, but we keep you informed of the progress.
Not really. We believe our team can outperform the old school travelling sales rep. Advances in technology mean we can exchange information and photos to help identify all of your product requirements. Contact our customer service team and they’ll steer you towards someone that can help.
Yes, we routinely ship to a number of overseas countries. All prices shown on this website are in Australian Dollars ($AUD) and do not include international postage. Postage rates from Australia vary a lot between destinations, so please email our customer service team for a postage quote before ordering.